CUSTOMER SERVICE REPRESENTATIVE

Summary:

As a Customer Service Representative, you will be responsible for domestic and international

customer orders, providing support by managing all transactional communications, follow up, inquiries,

documentation, and data entry.

Primary Responsibilities:

•    Process sales orders, and order changes/cancellations
•    Verify inventory levels, shipment details, delivery date confirmations and customer pricing
•    Address customer requests and manage follow up as needed
•    Update ERS system with customer contacts and requirements
•    Coordinate communication with various shipping warehouses 
•    Coordinate communication with the planning group
•    Manage documentation request for customers 
•    Review reports to understand status of open orders
•    Work inter-departmentally to handle service-related issues
•    Identify quality issues or other customer problems and inform responsible department
•    Escalate matters to the CS Team Lead/Sales for systemic issues

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Secondary Responsibilities:

•    Assist Administrative Assistant with incoming calls
•    Assist Accounts Receivable with customer credit issues
•    In office holiday coverage (excluding Thanksgiving and Christmas Day)

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Education and Skills Required: The incumbent must be willing to learn proprietary software, demonstrate computer literacy with ability to use Microsoft Word, Excel and Outlook; exhibit basic ability in math, writing, spelling, and vocabulary; as well as possess a pleasant phone demeanor with the ability to think critically, problem solve, multitask, and prioritize in a fast-paced environment.

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This position requires an Associate Degree with 5+ years customer service/equivalent experience. 

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Supervisor: General Manager

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We are an equal opportunity employer and value diversity at Harris & Ford. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.